Basix Clothing | Returns & Exchanges
SOLD OUT SIZES WILL BE RESTOCKED BY THE 24TH OF APRIL 2024.

OUR POLICY

We accept returns with respect to the following conditions:

– The return or exchange request is made within 7 days of delivery.
– The return is made within 14 days of the return or exchange request.
– The item should be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale. We are unable to accept returns of used, laundered or customer damaged goods.
All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.  
– It is our customers’ responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in the post, we cannot process the refund. 
–  If you have requested any embroidery, custom or measurement changes to the items you have ordered, you will not qualify for a return.
– In the unlikely event that the item you receive is defected, we will replace it or refund it at no cost to yourself. To process the return and replacement of a damaged item, please follow the instructions below, but we will arrange to collect from you with our couriers. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full refund or store credit, whichever you prefer.
– Regrettably we cannot offer returns on international orders as South African Customs charges us duty to bring the item back into the country, and it becomes unjustifiably costly.

HOW TO RETURN YOUR ITEM

  1. Email us at returns@basixclothing.co.za to tell us you will be returning your purchase and give a brief description detailing why you would like to return your item.

  2. Please send the package with all original tags and bags included, your name and order number back to us.
Our customers usually opt for the Postnet to Postnet option (R99 overnight, our nearest to send to is Durbanville, Cape Town)
  1. On receipt of your return in good order, we will get in touch to discuss your available options. In the case of a full refund, we’ll request your bank details as Payfast keeps these confidential. Please allow 5 – 10 working days for the refund to process (this is the amount of time they stipulate, but it is usually faster)

EXCHANGES

If you have ordered an item in the wrong size/colour/print, we will gladly exchange it for you depending on stock availability.
 
Please follow the same procedure above, indicating that you would like an exchange or store credit and not a cash refund. 
 
Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.

PROMOTION AND DISCOUNT CODES

No refunds, returns or exchanges will be given on purchases made with a discount code or offer (including all Black Friday sale items).

SALE ITEMS

No refunds or store credit will be given on sale items.